Overview
Thank you for shopping at Nhassi. We take pride in providing high-quality Moroccan copper products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Our return policy lasts 30 days from the date you receive your product. To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging.
Non-returnable items include:
- Customized or made-to-order items.
- Discounted or sale items.
- Items damaged due to improper use or handling by the customer.
How to Initiate a Return To start a return, please contact us at [email protected] with your order number and details about the product you wish to return. Once your return is approved, we will provide you with the return address.
Shipping for Returns Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your product.
Refunds Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
Late or Missing Refunds If you have not received your refund after the specified period:
- Check your bank account again.
- Contact your credit card company; processing times can vary.
- Reach out to your bank, as there may be delays in processing.
If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected].
Exchanges We replace items only if they arrive defective or damaged. To exchange an item, contact us at [email protected], and we will guide you through the process.
Domestic and International Returns
- Within Morocco: Returns take 2-4 business days to process once received.
- United States: Returns may take 1-2 weeks to process.
- Other countries: Returns may take 1-4 weeks depending on the location.
Duties and Taxes
- Morocco and United States: All duties and taxes are covered by Nhassi, so no additional charges apply.
- Other countries: Customers are responsible for any applicable customs duties or taxes.
Need Help? If you have any questions about our refund and returns policy, please contact us at [email protected]. We’re here to assist you!